Electric power business service system

• Main Authors: CHEN FANG, XU GUANGNIAN, CHU JIANXIN, JIANG HAIZHONG, ZHOU ZHIMING, CHEN XIAOLIE, NI SHILONG, HOU HUANGMEI, ZHENG XUEMING
• Format: Patent
• Language: Chinese; English
• Published: 15.06.2011
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

The utility model provides an electric power business service system, which comprises a terminal subsystem, a customer service computer subsystem and a server-side subsystem. The terminal subsystem is used for providing a customer and system interactive interface to receive a manual service request of the customer, and comprises a terminal audio and video control module and a terminal communication module; the customer service computer subsystem is used for providing a customer service staff and system interactive interface to respond to the manual service request of the customer and the system management, and comprises a customer service computer audio and video control module and a customer service computer communication module; the server-side subsystem is used for monitoring and taking statistics to the running state of the system in real time and connecting the terminal subsystem sending the manual service request to the customer service computer subsystem, and comprises a real-time statistical module an