Customer service event list allocation method and device, equipment and storage medium

• Main Authors: SONG SHUANG, ZHANG SICHAO, ZHANG ZEKUN, YANG WEIQIANG, MA TIANLI
• Format: Patent
• Language: Chinese; English
• Published: 19.07.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention provides a customer service event list allocation method and device, equipment and a storage medium, and the method comprises the steps: obtaining historical list generation amount data of a plurality of continuous time periods, and enabling the plurality of continuous time periods to comprise a first time period and a second time period which are adjacent to each other, and training by using the historical order generation amount data of the first time period and the historical order generation amount data of the second time period to obtain a trend prediction model, and predicting by using the trend prediction model to obtain predicted order generation amount data corresponding to the next time period of the current time period. Whether the predicted order generation amount data is larger than the average event throughput or not can be judged, if yes, the upper limit value of the target per capita handling capacity is determined according to the predicted order generation amount data, and the