Remote telephone traffic distribution method

• Main Authors: YANG QIUYONG, LIANG FEILING, KANG FENG, YU HENGXIANG, SU KAI, CHEN SONG, QIN HAO, PEI QIUGEN, SU LIWEI, CAO YANCHAO, TAN HUOCHAO, LIU ZHENHUA, CHEN HAIYAN, LIANG RUIYING, HU RULE
• Format: Patent
• Language: Chinese; English
• Published: 07.06.2024
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

The invention discloses a remote telephone traffic distribution method, which comprises the following steps: establishing a network channel corresponding to each terminal device based on a preset channel construction method, and enabling each terminal device to access a local area network through the network channel so as to enable each terminal device and the local area network to transmit information audio data through a preset encryption mode; wherein the local area network is connected with each terminal device through the soft switch; the method comprises the following steps: acquiring and detecting MAC addresses corresponding to terminal devices, when the detection of the terminal devices is passed, carrying out address analysis and distribution on currently transmitted audio data, determining a current customer service staff, controlling various gateways by adopting a preset gateway protocol, connecting the terminal device of the current customer service staff with the terminal device of a current cust