Business process mining method and device, electronic equipment and medium

The embodiment of the invention provides a business process mining method and device, electronic equipment and a medium, and relates to the technical field of computers. The method comprises the following steps: acquiring original session data of a customer service system and an intention scene cate...

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Bibliographic Details
Main Authors HE DONGKUI, SUN SHIJIE
Format Patent
LanguageChinese
English
Published 04.06.2024
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:The embodiment of the invention provides a business process mining method and device, electronic equipment and a medium, and relates to the technical field of computers. The method comprises the following steps: acquiring original session data of a customer service system and an intention scene category corresponding to the session data; performing data cleaning processing on the original session data to obtain key data in the original session data; splicing key data in the original session data, the intention scene category corresponding to the original session data and an initial cue word to obtain a process mining cue word; and inputting the process mining cue word as input data into a large language model to obtain a first business process which is output by the large language model and corresponds to the intention scene category. According to the method, the business process is generated through the large language model and the process mining cue word, complex modeling and training processes are not need
Bibliography:Application Number: CN202410327202