Voice signal-based collection object identification method and system

• Main Authors: ZHOU CHAOFEI, XU SUCEN, MA RONG
• Format: Patent
• Language: Chinese; English
• Published: 30.01.2024
• Subjects: ACOUSTICS; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION

The invention provides a collection object recognition method and system based on a voice signal, and belongs to the technical field of voice recognition, and the method specifically comprises the steps: carrying out the collection of a collection object based on a voice robot, obtaining a historical collection record, and determining the collection call completing rate of the collection object based on the historical collection record, determining the collection connection probability of the collection object in combination with the collection times of the collection object and the problem types of different non-connection times, and when the collection connection probability of the collection object meets the requirement, determining the collection connection probability of the collection object; the problem collection object and the collection processing sequence are determined at least based on the voice similarity between different credible collection times of the collection object, the problem evaluatio