Conversation method, system and device
The invention discloses a dialogue method, system and device. The method comprises the steps of obtaining an external event of a business dialogue system; analyzing the correlation between the external event and a historical dialogue in the business dialogue system; and in response to an associated...
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Main Author | |
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Format | Patent |
Language | Chinese English |
Published |
17.11.2023
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Subjects | |
Online Access | Get full text |
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Summary: | The invention discloses a dialogue method, system and device. The method comprises the steps of obtaining an external event of a business dialogue system; analyzing the correlation between the external event and a historical dialogue in the business dialogue system; and in response to an associated dialogue determined to execute the historical dialogue according to the correlation, initiating the associated dialogue to a user side in the historical dialogue according to the external event.
本申请公开一种对话方法、系统和装置:获得业务对话系统的外部事件;分析所述外部事件与所述业务对话系统中的历史对话的相关性;响应于根据所述相关性确定执行所述历史对话的关联对话,根据所述外部事件向所述历史对话中的用户端发起所述关联对话。 |
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Bibliography: | Application Number: CN202311110570 |