Conversation method, system and device

The invention discloses a dialogue method, system and device. The method comprises the steps of obtaining an external event of a business dialogue system; analyzing the correlation between the external event and a historical dialogue in the business dialogue system; and in response to an associated...

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Bibliographic Details
Main Author YANG SHUANGTAO
Format Patent
LanguageChinese
English
Published 17.11.2023
Subjects
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:The invention discloses a dialogue method, system and device. The method comprises the steps of obtaining an external event of a business dialogue system; analyzing the correlation between the external event and a historical dialogue in the business dialogue system; and in response to an associated dialogue determined to execute the historical dialogue according to the correlation, initiating the associated dialogue to a user side in the historical dialogue according to the external event. 本申请公开一种对话方法、系统和装置：获得业务对话系统的外部事件；分析所述外部事件与所述业务对话系统中的历史对话的相关性；响应于根据所述相关性确定执行所述历史对话的关联对话，根据所述外部事件向所述历史对话中的用户端发起所述关联对话。
Bibliography:Application Number: CN202311110570