Demand identification method and system, electronic equipment and storage medium

• Main Authors: YANG YIYUN, ZHENG CAIHUA
• Format: Patent
• Language: Chinese; English
• Published: 31.10.2023
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

The invention provides a demand identification method and system, electronic equipment and a storage medium, and the method comprises the steps: obtaining text data of user feedback information, carrying out the event extraction of each text of the text data based on a preset information extraction model, and obtaining an event tuple of each text; performing event embedding on the event tuple of each text based on a preset event embedding model to obtain a first event vector of each text; fusing all the first event vectors through a preset event attention mechanism network to obtain a second event vector; and performing user demand classification based on the second event vector to obtain a demand classification result, and determining demand information according to the demand classification result. According to the demand identification method provided by the embodiment of the invention, the event tuple of each segment of text is extracted, the event tuple is embedded into the dense vector through the event