Telephone traffic distribution scheduling method and device, electronic equipment and storage medium

• Main Authors: ZHAI QIONG, XIONG YOUYONG, FU YU, YU HUIMING
• Format: Patent
• Language: Chinese; English
• Published: 13.10.2023
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

The invention discloses a telephone traffic distribution scheduling method and device, electronic equipment and a storage medium, and the method comprises the steps: continuously obtaining telephone bill logs from a queuing machine, and transmitting the telephone bill logs to a target message queue; filtering and analyzing the dialogue list log to obtain a structured queuing machine interaction log, and importing the queuing machine interaction log into a target database; periodically traversing the target database to obtain the call completing rate data of the artificial telephone traffic; wherein the call completing rate data comprises an accumulated call completing rate and a time sequence call completing rate; the time sequence call completing rate comprises call completing rates of a plurality of continuous preset time periods; and when the call completing rate data meets a preset rule, shunting scheduling is carried out through the intelligent customer service system. The call ticket logs are collected