Queuing method and system for double-recording system

• Main Authors: DING WEIZHANG, ZHOU CHONG, CHENG FENG, RUAN CHAO
• Format: Patent
• Language: Chinese; English
• Published: 13.10.2023
• Subjects: ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE; CALCULATING; CHECKING-DEVICES; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; GENERATING RANDOM NUMBERS; PHYSICS; REGISTERING OR INDICATING THE WORKING OF MACHINES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TIME OR ATTENDANCE REGISTERS; VOTING OR LOTTERY APPARATUS

The invention provides a queuing method and system for a double-recording system, and belongs to the technical field of data processing, and the method comprises the steps: obtaining a to-be-consulted product and a seat selection instruction determined by a customer, and determining a service rule and a seat service type; if it is determined that the seat service type is a specified seat, entering a specified seat service process until seat reception is completed; and if it is determined that the seat service type is a non-specified seat, entering a professional skill seat service process according to the service rule until seat reception is completed. According to the invention, in the double-recording system, by applying the rule engine of the customer comprehensive score and the seat comprehensive score, the seat for providing service is quickly and accurately matched for the customer, the intelligent degree and the processing efficiency are higher, and the customer experience can be greatly improved. 本发明提