Open dialogue method and device, electronic equipment and medium

• Main Authors: LIU JIARUI, WANG SHIPENG, YIN JINGYU, YAO HAISHEN
• Format: Patent
• Language: Chinese; English
• Published: 28.07.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA; INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS; PHYSICS

The invention relates to the field of natural languages, and discloses an open dialogue method, which comprises the following steps of: extracting a dialogue entity from dialogue data, and constructing a question text according to the dialogue entity; judging whether the question text is a first class of questions or not; if the question text is the first type of question, generating a reply text of the question text based on a database; if the question text is not the first class of question, judging whether the question text is a second class of question; if the question text is a second type of question, obtaining user information corresponding to the question text from the intelligent customer service system, and pushing the user information to the staff; if the question text is not the second type of question, acquiring an anaphora relationship of the question text, and performing anaphora resolution to obtain a resolved question text; and based on a preset natural language generation method, generating