Passenger service method and device

• Main Authors: DUAN CHAOQI, WEN YUNLONG, WU QIBIAO, YANG SHANGRUI, ZHANG XUAN, WANG WENZHUANG, YU ZHIFENG, ZHENG YANGYANG, DU XIAOMING, SUN YAN
• Format: Patent
• Language: Chinese; English
• Published: 23.06.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention provides a passenger service method and device, and is applied to the technical field of data processing. The airport management end obtains a service reservation request sent by the passenger end, wherein the service reservation request carries a service reservation order; auditing the service reservation order to generate an auditing result; if the audit result is that the order audit is passed, service reservation success information is fed back to the passenger side; in response to a service cancel-after-verification request sent by the passenger terminal, cancel-after-verification is carried out on the service reservation order and a cancel-after-verification result is acquired; and if the cancel-after-verification result is that the order cancel-after-verification is passed, executing a passenger service type corresponding to the service reservation order. A passenger can make a self-service reservation online, and an airport management terminal obtains a service reservation order filled b