Demand matching method based on multi-round dialogues in comprehensive number query service

• Main Authors: SHI DAOPING, BO MENGMENG, CHEN HUI, XU SHAN, SHA HUAI, ZHAO DONGXU
• Format: Patent
• Language: Chinese; English
• Published: 23.06.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

A demand matching method based on multiple rounds of dialogues in a comprehensive number query service comprises the following steps: firstly, classifying and summarizing multiple rounds of dialogue scenes encountered in the comprehensive query service, determining the scenes of the multiple rounds of dialogues, then finding out a general rule through mass log quality inspection and analysis for each type of the multiple rounds of dialogue scenes, and finally, matching the general rule with the multiple rounds of dialogues. And providing a solution for each multi-round dialogue scene by using the existing technology according to a general rule. The method is used for solving the problems that an existing comprehensive query service robot is not high in query accuracy and does not meet the query requirement of a user, by means of the method, we do not make any requirement for the question form of the user, we judge and analyze the intention of the user after receiving the feedback of the user in the dialogue p