Method and system for resetting password and unlocking account in combination with ChatBot and RPA technologies

• Main Authors: ZHU BEN, LEI XIAO, ZHANG BEIMING
• Format: Patent
• Language: Chinese; English
• Published: 28.04.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

The invention provides a method and system for resetting a password and unlocking an account in combination with ChatBot and RPA technologies, and belongs to the technical field of enterprise account management. The method comprises the following steps: SP101, a user logs in through a nailing entrance and initiates an account unlocking or password resetting task request; sP102, confirming whether a task needs to be executed or not to the user; sP103, after user denying is obtained, subsequent tasks are stopped; sP104, judging whether the current user behavior is a high-frequency action or not; sP105, judging that the user behavior belongs to a high-frequency action, and stopping a subsequent task; sP106, judging whether a backlog task exists or not; sP107, judging that there is an overstock task, and stopping subsequent tasks; sP108, judging whether tasks which are of the same type as those of the user and are not processed exist or not; sP109, judging that the same type of unprocessed tasks of the user exist