Intelligent voice quality inspection method and system combined with RPA technology

• Main Author: YAN GUOQIANG
• Format: Patent
• Language: Chinese; English
• Published: 18.04.2023
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

The invention relates to the technical field of artificial intelligence, in particular to an intelligent voice quality inspection method and system combined with an RPA technology. The method comprises the following steps: S1, performing data uploading processing by using an RPA technology; s2, triggering a quality inspection task in an RPA element pickup mode, and starting quality inspection; and S3, obtaining a quality inspection result, calling a logic judgment component to analyze the quality inspection result, and finally sending an analysis result to a quality inspector. The method has the characteristics that the problem of difficulty in cross-system session data acquisition can be solved, the workload of manual repeated processing in a quality inspection system is reduced, more time and energy are applied to creative tasks by employees, and the working efficiency is improved. 本发明涉及人工智能技术领域，具体涉及结合RPA技术的智能语音质检方法及系统。方法包括：S1，使用RPA技术进行数据上传处理；S2，通过RPA元素拾取的方式，触发质检任务，开始进行质检；S3，获取质检结果，并调用逻辑判断组件对质检结果进行分析，最终将分析结