Call forwarding method and device, electronic equipment and storage medium

• Main Authors: CHEN PING, BO MENGMENG, CHEN HUI, BAO LIN, SHA HUAI
• Format: Patent
• Language: Chinese; English
• Published: 07.04.2023
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

The embodiment of the invention provides a call forwarding method and device, electronic equipment and a storage medium, and belongs to the technical field of information processing. In the embodiment of the invention, the response session progress signaling in the voice call control signaling packet is analyzed in real time in the call forwarding system, and the call state of the first forwarding object is acquired in real time, so that the abnormal state of the forwarding object is identified in the shortest time, and the forwarding strategy is reasonably adjusted; and the forwarding efficiency of the call forwarding system is greatly improved. 本发明实施例提供了一种呼叫转接方法、装置、电子设备及存储介质，属于信息处理技术领域。本发明实施例中，通过在呼叫转接系统中实时解析语音通话控制信令包内的应答会话进度信令，实时获取第一转接对象的呼叫状态，实现了在最短时间内识别出转接对象的异常状态，并合理调整转接策略，大大提高了呼叫转接系统的转接效率。