Data processing method and device, call center system, medium and electronic equipment

• Main Authors: LAN LIHU, ZHENG MINGFEN, WU SONGBO, FU NINGQI, ZHENG XIANG, CHEN LEISHI, LIU XIANG, SONG JIEYU, FENG XIAOXIANG, GUO JIANHAI, HUANG LINGLIN, CHEN LI, LU DAN, WU LINGYING, WU ZITE, CHEN ZICHONG
• Format: Patent
• Language: Chinese; English
• Published: 07.03.2023
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

The invention provides a data processing method and device, a call center system, a storage medium and an electronic device, the method is applied to a seat terminal, the seat terminal provides services for at least two call centers, each call center receives call information distributed by a core network when heartbeat is normal, and the call information is sent to the core network when heartbeat is normal. The method comprises the steps of recording a receiving time point in response to a received first service request; receiving a second service request based on the receiving time point and a preset duration; and determining a third service request accepted by the seat terminal in the first service request and the second service request. Through the at least two call centers and arbitration of the seat terminal on the service request, the situation that disaster recovery cannot be achieved due to the fact that a certain call center breaks down is effectively avoided, and the reliability and stability of a