Intelligent sales clue recommendation reason generation method and system

• Main Authors: WEI XIAOXIANG, TANG SHAOZU, WU CHUANWEN
• Format: Patent
• Language: Chinese; English
• Published: 07.03.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention relates to an intelligent sales clue recommendation reason generation method and system, and the method comprises the steps: obtaining M pieces of prediction sample data related to a target customer, and inputting the M pieces of prediction sample data into a recommendation model to obtain M recommendation results; based on each piece of prediction sample data and the corresponding recommendation result, calculating N SHAP values corresponding to each piece of prediction sample data through an SHAP model; generating an SHAP matrix based on the N SHAP values corresponding to each piece of prediction sample data, calculating the correlation of N different types of sample data in each piece of prediction sample data to generate a feature correlation matrix, and replacing the SHAP value with the SHAP value being zero in the SHAP matrix based on the feature correlation matrix to generate a recommendation reason important coefficient matrix; and sorting the N different feature codes of each piece of p