Insurance cancellation early warning method and system

• Main Authors: WAN JUNMIN, JIANG YUJIAN, YU ZHENYA
• Format: Patent
• Language: Chinese; English
• Published: 03.02.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention belongs to the technical field of computers, and discloses an insurance cancellation early warning method and system, and the method comprises the steps: building an insurance cancellation early warning database; calling a character text of the call recording with the client; recording text data of clients are screened out, and word segmentation is carried out; extracting keywords in the client recording text data; comparing and judging the extracted keywords with keywords in an insurance cancellation early warning database; and evaluating the insurance cancellation risk of the customer and sending out an early warning signal. The method comprises the following steps: establishing an insurance cancellation early warning database, finding out keywords in client recording text data through a word segmentation technology and a keyword extraction technology from the client recording text data, and comparing and judging the keywords with the keywords in the insurance cancellation early warning databa