Artificial customer service training method based on smart power grid and customer service system

• Main Authors: QIN HAO, SU LIWEI, KANG FENG, ZHOU CHUN, JIAN DONGLIN, CHEN HAIYAN, LIU ZHENHUA, WU SHISONG, WANG YAN, LIANG RUIYING
• Format: Patent
• Language: Chinese; English
• Published: 11.10.2022
• Subjects: ADVERTISING; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND,DEAF OR MUTE; CALCULATING; COMPUTING; COUNTING; CRYPTOGRAPHY; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; DIAGRAMS; DISPLAY; EDUCATION; EDUCATIONAL OR DEMONSTRATION APPLIANCES; ELECTRIC DIGITAL DATA PROCESSING; GLOBES; PHYSICS; PLANETARIA; SEALS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention provides an artificial customer service training method and customer service system based on an intelligent power grid, and relates to the technical field of power grid intelligent customer service, and the method comprises the steps: S1, simulating the actual working environment of an artificial seat, and carrying out the construction of a seat simulation training environment; s2, a typical training scene example is selected, and corresponding business operation learning is carried out; s3, selecting different types of service scenes, and carrying out telephone traffic simulation practical training; s4, standard evaluation is carried out on the training process, the systematized training model is set, the final training is evaluated, the training effect is improved, and the problem that the customer service quality is low due to the fact that existing manual customer service systematized training is difficult is solved. 本发明提供一种基于智能电网的人工客服训练方法及客服系统，涉及电网智能客服技术领域，包括：步骤S1，模拟人工坐席实际工作环境，并进行坐席仿真培训环境搭建