Voice call response processing method and device, computer equipment and storage medium

The invention relates to a voice call response processing method and device, computer equipment and a storage medium. Relates to the technical field of big data analysis processing, and the method comprises the steps: obtaining the identification information of a target object when a voice call requ...

Full description

Saved in:
Bibliographic Details
Main Authors ZHOU YONGJI, JIANG JINGJING, YU XUEWU, ZHANG LINGNA
Format Patent
LanguageChinese
English
Published 12.08.2022
Subjects
ACOUSTICS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:The invention relates to a voice call response processing method and device, computer equipment and a storage medium. Relates to the technical field of big data analysis processing, and the method comprises the steps: obtaining the identification information of a target object when a voice call request of the target object is detected; target behavior data of the target object is determined according to the identification information, and the target behavior data comprises behavior data generated when the target object operates a service system before the voice call request; determining response information matched with the target behavior data; the response information is played in response to the voice call request, and the step of responding to the voice call request comprises the step of determining that a voice communication link is established and completed with the target object. By adopting the method, the event processing time of the customer incoming call can be shortened, and the processing efficie
Bibliography:Application Number: CN202210704957