一种智能化封边条信息咨询管理方法及系统

• Format: Patent
• Language: Chinese
• Published: 21.01.2025
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

本申请涉及一种智能化封边条信息咨询管理方法及系统，包括实时获取问询界面触发时间点，并获取当前实际浏览封边条信息；生成当前主体感兴趣标签，筛选出标准封边条问题解答数据，并记为待展示封边条信息解答数据；获取封边条信息问询历史记录，筛选出与当前主体感兴趣标签相匹配的封边条历史问询解答数据，展示所述封边条历史问询解答数据和所述待展示封边条信息解答数据；获取当前封边条问询信息，判断当前封边条问询信息是否与预设的封边条信息展示正确回复一致；若判断当前封边条问询信息不是与预设的封边条信息展示正确回复一致，则生成自动转人工信息问询指令。本发明实现高效问询解答，无需购买者主动要求人工服务，提升解答效率。 The invention relates to an intelligent edge band information consultation management method and system, and the method comprises the steps: obtaining an inquiry interface triggering time point in real time, and obtaining the current actual browsing edge band information; generating a current subject interested label, screening out standard edge band question solution data, and recording the standard edge band question solution data as to-be-displayed edge band information solution data; obtaining an edge band information inquiry historical record, screening out edge band historical inquiry solution data matched with the current subject interested tag, and displaying the edge band historical inquiry solution data and