Intelligent telephone traffic disaster recovery platform building method for emergency telephone traffic switching

According to three common requirements of artificial telephone traffic, IVR navigation, intelligent process response and knowledge base question and answer consultation, a built-in solution is provided from two aspects of configuration and analysis. In the aspect of configuration, a visual page is p...

Full description

Saved in:
Bibliographic Details
Main Authors CHEN PING, BO MENGMENG, CHEN HUI, WANG YIJIAN
Format Patent
LanguageChinese
English
Published 13.05.2022
Subjects
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:According to three common requirements of artificial telephone traffic, IVR navigation, intelligent process response and knowledge base question and answer consultation, a built-in solution is provided from two aspects of configuration and analysis. In the aspect of configuration, a visual page is provided and configured, and multi-level IVR navigation is configured by providing a navigation hierarchical configuration page and configuring different navigation types and navigation contents for keys 0-9; configuring an intelligent customer service response flow chart by dragging different types of nodes; and a knowledge base is generated by uploading a question and answer knowledge base file of the template and training. In the analysis aspect, a conversation control process and intention recognition conversation management algorithm module is provided, and conversation analysis and conversation control processes of different node types are standardized, so that a process response customer service and IVR navig
Bibliography:Application Number: CN202210106361