Intelligent case division method and system

• Main Authors: SHI JIN, WANG XIAOGANG, CHEN FENG
• Format: Patent
• Language: Chinese; English
• Published: 08.10.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention relates to the technical field of case division, in particular to an intelligent case division method and system. The intelligent case division method comprises the following steps: acquiring case information and employee information; determining a target amount and a target case number based on the case information and the employee information; dividing cases in the case information into cases of multiple dimensions; determining the dimension with the maximum case quantity as a balancing dimension; carrying out matching on other dimensions except the balancing dimension in sequence; and on the basis of the target amount and the target case number, performing case allocation on the cases of the balancing dimension, so that the allocation of each employee conforms to the target amount and the target case number within a preset allowable error. According to the arrangement, a computer software system is adopted in the case allocation scheme, manual case allocation is replaced on the basis of the m