Complaint work order quality detection method and device

• Main Authors: ZHANG JUANJUAN, ZHENG YIFENG, CHEN WEIXIN, XING BIAO, ZHANG SHUMIN
• Format: Patent
• Language: Chinese; English
• Published: 20.04.2021
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention discloses a complaint work order quality detection method and device, and the method comprises the steps: obtaining the complaint information and complaint processing information of a complaint work order, determining the complaint summary information corresponding to the complaint information according to a pre-built summary model, according to the complaint summary information and the complaint processing information, determining a quality detection result of the complaint work order through a pre-established quality detection model. By utilizing the method and the device, the complaint work order is automatically subjected to quality detection through the abstract model and the quality detection model, manual intervention is not needed any more, the quality detection time is greatly saved, the quality detection efficiency and accuracy are improved, and the possibility of misjudgment is effectively reduced. 本发明公开了一种投诉工单质量检测方法及装置，该方法包括：获取投诉工单的投诉信息和投诉处理信息，根据预先建立的摘要模型，确定所述投诉信息对应的投诉摘要信息，根据所述投诉摘要信息