Emotion recognition method, device and equipment and computer readable storage medium

• Main Author: SANG HAIYAN
• Format: Patent
• Language: Chinese; English
• Published: 16.03.2021
• Subjects: ACOUSTICS; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION

The invention provides an emotion recognition method, device and equipment, and a computer readable storage medium. The method comprises the steps of obtaining an emotion recognition request sent by aterminal device; performing segmentation operation on the target voice data to obtain a plurality of effective voice segments of the target voice data; determining an emotion level corresponding to the target voice data according to the plurality of effective voice segments; and sending the emotion level corresponding to the target voice data to the terminal device. Since each effective voice segment contains all effective data of each round of dialogue content, emotion recognition is performed on each effective voice segment, and emotion fluctuation contained in the target voice data can beaccurately reflected, therefore, the emotion level of the target voice data can be accurately determined, and the accuracy of a service quantitative evaluation result of the customer service staff canbe further improved. 本公开提供