Service monitoring system and method

• Main Authors: LYU LINJIE, WANG LI, XU XIN, ZHONG KAN, LI XUEMEI, GONG DONGMEI, XIE FENG, LIU XIAOWEI, CHENG JIE, JIE ZHIYI
• Format: Patent
• Language: Chinese; English
• Published: 15.01.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention discloses a service monitoring system and method, and the system comprises: a data processing device which is used for obtaining multi-channel data, monitoring and analyzing the data, and obtaining a data processing result of each channel; and the monitoring display device that is used for displaying the data processing result of each channel. According to the invention, multi-channel data can be obtained, data integration is carried out, an information sharing and integration fusion platform is formed, a data foundation is laid for centralized monitoring of each service channel,the multi-channel data is monitored and analyzed, a data processing result of each channel is obtained, fragmented monitoring management work is integrated, and the orderly connection among omni-channel monitoring, operation and management can be ensured; and the data processing result of each channel is displayed, and dynamically the channel operation panorama and key work information are displayed through rich visual m