Label processing device and method

• Main Authors: LYU LINJIE, WANG LI, XU XIN, YUE HU, DONG WENLUE, LIU XIAOWEI, ZHONG KAN, ZANG HUIFANG, LI XUEMEI, GONG DONGMEI, XIE FENG, JIE ZHIYI, CHENG JIE
• Format: Patent
• Language: Chinese; English
• Published: 15.01.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention discloses a label processing device and method, and the device comprises: a data processing module which is used for obtaining multi-source data, carrying out the quality evaluation of the multi-source data, and obtaining effective business data; the label optimization module that is used for optimizing the work order text label of the customer service center to obtain an optimized label; the first association analysis module that is used for associating the optimized label with the business and/or work order subclass to determine an association relationship; and the display module that is used for displaying the association relationship. According to the invention, the work order, the label and various businesses are integrated and business lean auxiliary analysis application is carried out, so that the work order can be rapidly and conveniently analyzed in depth, an intuitive and easy-to-use analysis result is presented, and the working efficiency and quality are improved. 本发明公开了一种标签处理装置及方法，其中