Real-time call automatic form filling system and form filling method

• Main Authors: PU YAO, LI QUANZHONG, LIU YUSONG, HE GUOTAO
• Format: Patent
• Language: Chinese; English
• Published: 03.11.2020
• Subjects: ACOUSTICS; CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION

The invention provides a real-time call automatic form filling system and form filling method, and the method comprises the steps: carrying out the information point analysis of a real-time call through introducing a real-time information point extraction technology, extracting main information points according to a context, wherein the information points include a name, an age, a birthday, an address, an identity card number, a cellphone number, a bank card number, an insurance policy number and the like; when the call is ended, enabling the automatically extracted information points to be pushed to a customer service system after being verified, modified and stored, completing information filling automatically. A series of problems of manual input are avoided, the seat work is reduced toonly need to be checked, and the order placing efficiency and the electricity selling efficiency are improved. 本发明提供一种实时通话自动填单系统和填单方法，通过引入实时信息点提取技术，对实时通话进行信息点分析，根据上下文语境提取出主要信息点，包括姓名、年龄、生日、地址、身份证号码、手机号码、银行卡号码、保单号码等，当通话结束后，自动提