Management method and system for outbound call of hotel order, electronic equipment and medium

• Main Authors: WU XINFENG, MAO XIAODONG, HUANG YUNFA, ZHAO TONGYI, WU TAO
• Format: Patent
• Language: Chinese; English
• Published: 26.06.2020
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

The invention discloses an outbound call management method and system for a hotel order, electronic equipment and a medium. The method comprises the following steps: obtaining historical outbound calldata of all telephone numbers of a hotel corresponding to the hotel order; identifying all effective outbound calls based on the historical outbound call data; counting the number of times of effective outbound calls corresponding to each telephone number and the number of times of corresponding total outbound calls based on the historical outbound call data; calculating the outbound success rateof each telephone number based on the effective outbound times and the total outbound times; and sorting all the telephone numbers of the hotel according to the outbound success rates from high to low to obtain an outbound sequence for all the telephone numbers of the hotel. According to the invention, the hotel telephone numbers are sorted according to the outbound call success rate, so that anaccurate reference is provi