UNIVERSAL VIRTUAL PROFESSIONAL TOOLKIT

• Main Authors: OLMOS ASSAF JORGE FERNANDO, WEINKAM PATRICK, ALEY DARR, STEWART LUKE ALAN, LEVENSON BRYAN
• Format: Patent
• Language: Chinese; English
• Published: 05.05.2020
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

A trained cross-functional process model and a subject-specific virtual assistant provide service professionals access to a body of knowledge that could understand their specific needs, automate service tasks, and provide them service information when they need it. By embedding artificial intelligence in the service context, the techniques in this disclosure support low cost inputs that allow novice service professionals and artificial intelligence to replace the services of a journeyman, particularly in service contexts where service quality and/or human judgement is irrelevant or only marginally relevant. The systems and methods herein may, in some implementations, benefit stakeholders, owners, and/or equity holders in many service contexts. 经训练的跨功能处理模型和主体特定虚拟助理向服务专业人员提供对可以理解其特定需求、使服务任务自动化、并在需要时向其提供服务信息的知识体的访问。通过在服务情境中嵌入人工智能，本发明中的技术支持低成本输入，这种低成本输入允许新手服务专业人员和人工智能特别是在服务质量和/或人为判断不相关或仅略微相关的服务情境下替代熟练工的服务。在一些实现中，这里的系统和方法使许多服务情境中的利益相关者、所有者和/或股权所有者受益。