Request and call separated distributed call center system

The invention relates to the technical field of communication, in particular to a request and call separated distributed call center system, which comprises a user side. The user side comprises a geographic location acquisition module, a service input module, a service database and a service analysi...

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Bibliographic Details
Main Authors CHEN YANG, HUANG YITING, LIU ZUO, LUO YIMING, WEI YUN, GUO XIAJIE, CHEN XINGCHEN, ZHANG QIANG, LI QIAN, CAO CHUNFANG
Format Patent
LanguageChinese
English
Published 31.12.2019
Subjects
ACOUSTICS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Summary:The invention relates to the technical field of communication, in particular to a request and call separated distributed call center system, which comprises a user side. The user side comprises a geographic location acquisition module, a service input module, a service database and a service analysis module, the geographic position acquisition module is used for acquiring the current geographic position of a user, the service input module is used for inputting service content required by a user, the business database is used for storing business types and contents, and the service analysis module is used for analyzing and pairing the data of the service input module and the data of the service database so as to obtain the type of the service required by the user. And the system also comprises a service scheduling platform which is used for acquiring the request of the user side through the access request module and carrying out voice calling on the user side through the agent group. According to the invention
Bibliography:Application Number: CN201910929699