Customer allocation method and device based on customer quality

• Main Authors: HUANG JIAWANG, DENG MEI
• Format: Patent
• Language: Chinese; English
• Published: 12.07.2019
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention discloses a customer allocation method and device based on customer quality, and the method comprises the steps: obtaining a customer group which comprises a plurality of customers; obtaining the transaction volume of each client in the client group within a predetermined time; obtaining a customer transaction volume reference threshold within a predetermined time; grouping the clients in the client group according to the client transaction volume reference threshold within the predetermined time, the average transaction volume of each group of clients being within the client transaction volume reference threshold; and allocating each group of clients to different consultants for maintenance. The technical problems of large performance difference and unfairness of different consultants caused by uneven client resources are solved. The technical effects of reasonably and dynamically deploying the client resources, ensuring the relative balance between the client resourcesand the consultant, and a