Fault maintenance management method and system

• Main Authors: SONG BINGFEI, ZOU PEIYUAN, WAN DONGDONG, LIU ZENGZENG
• Format: Patent
• Language: Chinese; English
• Published: 11.06.2019
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

The invention provides a fault maintenance management method and system, and relates to the technical field of fault management. The method comprises the steps that a CRM server receives fault information sent by a user through a first terminal, and a station length terminal receiving the fault information is determined according to the fault information; The CRM server sends the fault informationto the APP server, so that the APP server sends the fault information to the station captain terminal; The station length terminal determines dispatching information according to the fault information, sends the dispatching information to the APP server, and enables the APP server to send the dispatching information to the dispatching terminal corresponding to the dispatching information; And thedispatching terminal generates work order information submitted by the engineer after finishing fault maintenance, and sends the work order information to the APP server, so that the APP server sendsthe work order information