Outcome driven case management

• Main Authors: MAHADIK SAURABH, CONNORS COLIN PATRICK, JOHNSON KYLE, GROSOF BENJAMIN NATHAN, GHORBANI MOHAMMAD JAWAD, XIONG GUANGLEI, JADHAV SURAJ GOVIND, MUNGUIA TAPIA EMMANUEL, GHATAGE PRAKASH, LI CHUNG-SHENG
• Format: Patent
• Language: Chinese; English
• Published: 15.01.2019
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

All embodiments of the application relate to outcome driven case management. A system for orchestrating an operation is disclosed. The system includes an case orchestration engine to identify a discrepancy in the operation, and to generate a plurality of hypotheses for resolving the discrepancy. The case orchestration engine further collects evidence pertaining to the discrepancy in the operation,evaluates each of the plurality of hypotheses based on a dialogue-driven feedback received from a user, and selects one of the plurality of hypotheses for resolving the discrepancy based on the evidence and an expected outcome of the operation. The case orchestration engine provides reasons for the discrepancy along with remedial measures for resolving the discrepancy based on the selected hypothesis, and then generates a plan for performing the operation to achieve the expected outcome based on the remedial measures. 本申请的各实施例涉及结果驱动的案例管理。公开了种用于编配操作的系统。该系统包括用来标识操作中的差异并且用来生成用于解决差异的多个假定的案例编配引擎。案例编配引擎还收集关于操作中的差异的证据，基于从用户