An intelligent question answering data processing method and device

• Main Authors: WANG QUANJIAN, DUAN XINA, ZHANG WANGSHU
• Format: Patent
• Language: Chinese; English
• Published: 11.12.2018
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The present specification provides an intelligent question answering data processing method and device. The method comprises the following steps: receiving questioning information, wherein the questioning information comprises questioning content information and service information; matching the service information with the established label database to obtain a service label corresponding to theservice information; according to the service tag and the questioning content information, determining the response information corresponding to the questioning information. Through utilization of theembodiments in the specification, the service information capable of reflect the background of the user's question is introduced, the intention of accurately locating the user's question is realized,and the efficiency of intelligent question answering data processing is improved. 本说明书提供种智能问答数据处理方法及装置。所述方法包括：接收提问信息，所述提问信息包括：提问内容信息、业务信息；将所述业务信息与建立的标签数据库进行匹配，获取所述业务信息对应的业务标签；根据所述业务标签和所述提问内容信息，确定出所述提问信息对应的应答信息。利用本说明书中各个实施例，引入了