Prediction method and system of online travel agency (OTA) air ticket customer service traffic

• Main Authors: SU DANAI, JIN LILI, JIN SHAOFENG, WANG ZHENG, ZHANG YONG
• Format: Patent
• Language: Chinese; English
• Published: 02.11.2018
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The invention discloses a prediction method and system of online travel agency (OTA) air ticket customer service traffic. The prediction method comprises the steps of training a non-large area flightchange prediction model according to historical non-large area flight change characteristic data; acquiring a flight change state, actual traffic and predicted traffic of previous unit time, and determining whether large area flight change occurs in next unit time according to the flight change state, the actual traffic and the predicted traffic; if yes, training a large area flight change prediction model according to the historical non-large area flight change characteristic data and the historical large area flight change data, and predicting predicted traffic of next unit time by using thelarge area flight change prediction model according to the actual traffic of the previous unit time, and if not, predicting predicted traffic of next unit time by using the non-large area flight change prediction model accord