Agent cooperative task management method and device, computer device and storage medium

• Main Author: PENG QINGLONG
• Format: Patent
• Language: Chinese; English
• Published: 11.09.2018
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

The invention provides an agent cooperative task management method and device, a computer device and a storage medium. A high priority task during a vacation period is assigned to other screened agents based on a scene in which the agent is in the vocation period and has an unfinished high priority task; the task is finished with the assistance of other agents, so that the high priority task willnot be overdue; at the same time, it is set that the cooperative agents must finish the high priority cooperative task and then handle own non-high-priority tasks, so that the high priority task can be ensured to be processed in time. According to the method, the device, the computer device and the storage medium in the invention, the timeliness, scientificity and humanization of the agent task processing and management process can be improved. 本发明提供种坐席协办任务管理方法、装置、计算机设备及存储介质，基于坐席处于休假期间且有未完成的高优先级任务的场景下，将其休假期间内的高优先级任务转分配给筛选出的其他坐席，由其他坐席协助完成，使得高优先级任务不会超期；同时，设定协办坐席必须在完成该高优先级的协办任务之后才能处理自己的非高优先级任务，进步保证了高优先级任务能被及时处理。本发明可以提高坐席