Question matching method and device for self-service question answering

The invention discloses a question matching method and device for self-service question answering. The method comprises the steps that a consultation question is acquired, and synonym union sets of the consultation question and preset titles in a self-service question-answering question bank are det...

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Bibliographic Details
Main Author HU LINING
Format Patent
LanguageChinese
English
Published 15.06.2018
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:The invention discloses a question matching method and device for self-service question answering. The method comprises the steps that a consultation question is acquired, and synonym union sets of the consultation question and preset titles in a self-service question-answering question bank are determined, wherein the synonym union set of each preset title comprises the consultation question andwords with semantics the same as those in the preset title; according to a first semantic influence degree of the synonym union set of each preset title on the preset title, a title set is obtained from the self-service question-answering question bank, wherein the title set comprises at least one preset title with the first semantic influence degree greater than a first threshold; and according to a second semantic influence degree of the synonym union set of each preset title on the consultation question, a target title is obtained from the title set, wherein the target title comprises at least one preset title with
Bibliography:Application Number: CN201711433681