Automatic quality testing method and system

The invention discloses an automatic quality testing method and system. The automatic quality testing method comprises the following steps: through a voice recognition technology, carrying out voice recognition on the call data of a seat; converting recognized information into character information...

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Bibliographic Details
Main Author ZHU YUGUANG
Format Patent
LanguageChinese
English
Published 28.09.2016
Subjects
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
HANDLING RECORD CARRIERS
MUSICAL INSTRUMENTS
PHYSICS
PRESENTATION OF DATA
RECOGNITION OF DATA
RECORD CARRIERS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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Summary:The invention discloses an automatic quality testing method and system. The automatic quality testing method comprises the following steps: through a voice recognition technology, carrying out voice recognition on the call data of a seat; converting recognized information into character information which can be recognized and processed by a computer, and generating call character information; carrying out keyword or key statement comparison on the call character information and a pre-entered art-of-speaking script library, and determining matching degree information; and according to the matching degree information, generating quality testing result information which judges whether the working quality of the seat is qualified or not. The automatic quality testing method and system provided by the invention carries out automatic quality testing through the voice recognition technology, processes initial testing work instead of manual work, is not restricted by working time, can effectively utilize non-work tim
Bibliography:Application Number: CN201610274621