Self-service terminal, system and transaction servicing method

The embodiment of the invention discloses a self-service terminal, a system and a transaction servicing method for offering financial services to customers in an interactive manner with a customer service terminal. The self-service terminal comprises a transaction servicing unit for offering transac...

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Bibliographic Details
Main Authors SU YEGANG, WANG ZONGBO, LU LIANGBING
Format Patent
LanguageChinese
English
Published 27.06.2012
Subjects
CALCULATING
CHECKING-DEVICES
COIN-FREED OR LIKE APPARATUS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:The embodiment of the invention discloses a self-service terminal, a system and a transaction servicing method for offering financial services to customers in an interactive manner with a customer service terminal. The self-service terminal comprises a transaction servicing unit for offering transaction service corresponding to a transaction service request to a customer according to the transaction service request of the customer; and a transaction assisting unit for sending a transaction assisting request to the customer service terminal according to the transaction service request and receiving a transaction assisting response to the transaction assisting request from the customer service terminal, wherein the transaction assisting response includes assistant audio-video information for assisting in handling the transaction services provided by a transaction servicing unit.
Bibliography:Application Number: CN20111409644