SYSTEM AND METHOD USING PRESENCE IN A DATA NETWORK TO FACILITATE COMMUNICATION

A method and system utilizing presence in a presence aware data/messaging network between a user (100) and an organization for communication purposes to indicate when both parties are ready to engage in a dialog session or when one party has new information for the other party. The method and system...

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Bibliographic Details
Main Authors HEWES, GERALD, PRIYADARSHAN, ESWAR
Format Patent
LanguageEnglish
French
Published 02.09.2014
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Summary:A method and system utilizing presence in a presence aware data/messaging network between a user (100) and an organization for communication purposes to indicate when both parties are ready to engage in a dialog session or when one party has new information for the other party. The method and system can be further enhanced if the presence aware network (102) also provides location information or other state information on the user.
Bibliography:Application Number: CA20042526162