ANSWER SYSTEM FOR TECHNICAL SUPPORT, AND TECHNICAL SUPPORT METHOD

• Main Authors: HORIE, TOORU, IKEDA, HIRAKU, SUZUKI, KINICHI, OKABE, AKIRA
• Format: Patent
• Language: English; French
• Published: 09.08.2001
• Edition: 7
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

An answer system for technical support comprises a web server for receiving information of an inquiry sent from a user via a wide area network; an inquiry-information data base for storing the inquiry information received by the web server; a fire wall for preventing the information of the inquiry,...