ANSWER SYSTEM FOR TECHNICAL SUPPORT, AND TECHNICAL SUPPORT METHOD

An answer system for technical support comprises a web server for receiving information of an inquiry sent from a user via a wide area network; an inquiry-information data base for storing the inquiry information received by the web server; a fire wall for preventing the information of the inquiry,...

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Bibliographic Details
Main Authors HORIE, TOORU, IKEDA, HIRAKU, SUZUKI, KINICHI, OKABE, AKIRA
Format Patent
LanguageEnglish
French
Published 09.08.2001
Edition7
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:An answer system for technical support comprises a web server for receiving information of an inquiry sent from a user via a wide area network; an inquiry-information data base for storing the inquiry information received by the web server; a fire wall for preventing the information of the inquiry, stored in the inquiry-information data base from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry stored by the web server to an information service furnisher; an input unit for inputting an answer to the information of the inquiry communicated via the intranet; and a mail server for sending the answer to the information of the inquiry that has been input by the input unit.
Bibliography:Application Number: CA20012335210