On-line issue tracking method and apparatus for a purchasing system

A method and apparatus for creating and tracking issues on-line. Issues related to purchased items are initiated by the customer by entering issue information over a computer network [14]. A server computer system [16] identifies the order to which the issue relates and retrieves order information r...

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Bibliographic Details
Main Authors AARON M. LINZ, RICHARD S. MCCONNELL JR
Format Patent
LanguageEnglish
Published 16.07.2001
Edition7
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:A method and apparatus for creating and tracking issues on-line. Issues related to purchased items are initiated by the customer by entering issue information over a computer network [14]. A server computer system [16] identifies the order to which the issue relates and retrieves order information related to the issue. The order information and issue information are stored as an issued record [22] in association with a unique identifier for tracking purposes. Accordingly, the issue record [22] can be created without the need for interaction by vendor personnel. A vendor and the customer can query and view issue records [22] in various ways to facilitate tracking and resolution of the issues.
Bibliography:Application Number: AU2260201