Dynamic communications routing to disparate endpoints

The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi channel capabilities.

Saved in:
Bibliographic Details
Main Authors LOCASCIO, Robert, SALTER, Jeffrey
Format Patent
LanguageEnglish
Published 29.06.2023
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically route messages having certain intents between bots and user devices during communication sessions configured with multi channel capabilities.
Bibliography:Application Number: AU20230203394