Methods and systems for personalizing visitor experience at a venue

• Main Authors: SOULE, Christine, CELLA, Charles H, SPITZ, Richard
• Format: Patent
• Language: English
• Published: 04.03.2021
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; HANDLING RECORD CARRIERS; IMAGE DATA PROCESSING OR GENERATION, IN GENERAL; PHYSICS; PRESENTATION OF DATA; RECOGNITION OF DATA; RECORD CARRIERS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; WIRELESS COMMUNICATIONS NETWORKS

Methods and systems for personalizing a visitor experience at a museum, zoo or other non-profit venue. Personalized information of the visitor including location and demographic information may be captured using a plurality of capture devices including mobile devices, cameras, sensors and wireless beacons and provided to a recommendation engine. The results of the recommendation engine are used to suggest a personalized experience for the visitor including providing: a personalized recommendation, a campaign participation opportunity, campaign participation sharing with other visitors, improved photography or videography services, a queue reduction service, multi-museum coordination, personalized multimedia content, and digital guides.