De-synchronization monitoring system and method

• Main Authors: DEFAYET, CHRISTOPHE, PARE, THOMAS, DAOUK, CARINE
• Format: Patent
• Language: English
• Published: 02.04.2015
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A method and a system are provided to analyze passenger name records (PNRs) stored in a PNR database (DB). The method includes automatically analyzing each action performed on a PNR stored in the PNR DB. When an action results in an occurrence of a de-synchronization event between the PNR and a corresponding electronic ticket, the method further includes automatically changing a status in the PNR from Established to Orphan. If a final status of the PNR is determined to be Orphan, the method sets a flag in the PNR to enable at least the display of information to an agent, where the displayed information is based on data included in the PNR and is displayed automatically to an agent, and at least indicates the occurrence of the de-synchronization event and a reason for the occurrence of the de-synchronization event.