Results of the Use of Behavioral SOPs in the Performance of Professional Activities

• Published in: Revista Psicologia Vol. 20; no. 2; pp. 1011 - 1017
• Main Authors: Geovane Testa Corrêa, Aline Battisti Archer, Gustavo Klauberg Pereira, Juliane Viecili
• Format: Journal Article
• Language: English
• Published: Associação Brasileira de Psicologia Organizacional e do Trabalho 01.04.2020
• Subjects: behavior analysis; professional training; workflow
• ISSN: 1984-6657; 1984-6657
• DOI: 10.17652/rpot/2020.2.17853

This research aimed to identify results produced by the use of Standard Operating Procedures (SOPs), written under the control of behavioral concepts (B-SOPs), in the accomplishment of professional activities. Two studies were carried out in a Brazilian organization and involved the use of B-SOPs in professional activities that occur in the context of business management software. Study 1 refers to the evaluation of B-SOPs efficacy in relation to previously existent SOPs in the organization. Study 2 refers to the identification of benefits and limitations noticed by three professionals that used de B-SOPs in their activities. The use of B-SOPs made possible, in 100% of the times, the accomplishment of the professional activities, what didn’t happen with the previously existent SOPs in the organization. Besides that, the use of B-SOPs generated positive feelings among the professionals that performed the activities, and it aided the instructional design’s elaboration for new employees.