Analysis and suggestions on petition status of Fangcang and designated hospitals during COVID-19 epidemic

• Published in: Zhenduanxue Lilun yu Shijian Vol. 21; no. 2; pp. 160 - 164
• Main Author: ZHANG Feng, YANG Jing, YAN Yue, CHEN Weihong, CAI Zhengyu, LIU Xiying, CHENG Jie, WAN Jin, XI Jing, YANG Zhitao, QIU Liping, CHEN Erzhen
• Format: Journal Article
• Language: Chinese
• Published: Editorial Office of Journal of Diagnostics Concepts & Practice 01.04.2022
• Subjects: petition letter|fangcang shelter hospital|designated hospital for covid-19|medical service
• ISSN: 1671-2870
• DOI: 10.16150/j.1671-2870.2022.02.011

Objective: The petition letters of the National Exhibition and Convention Center (NECC) Fangcang Hospital, Jiahe Xinyuan Hotel (Jiahe) Fangcang Hospital and designated Ruijin Hospital of North Branch (designated Hospital) were analyzed, and the discussion was focused on how to optimize the operation process, improve the quality of medical service, optimize the doctor-patient relationship and other measures through the feedback of petition data after the hospitals were built in a very short time. Methods: The petition letters from two Fangcang hospitals and one designated hospital were retrospectively analyzed, and the source channels, types and trends of petition letters were analyzed at multiple levels, as well as the specific problems involved. The results and suggestions were summarized by combining qualitative and quantitative methods. Results: Ouring March 14 adn May 4, the two makeshift hospitals and one designated hospital had received a total of 1 155 letters, mainly from the "12345" hotline (88.86%).