The Impact of Staff Attitude on the use of e-government in the Iranian National Tax Administration (INTA)

• Published in: Pizhūhish/hā-yi mudīriyyat-i ̒umūmī (Online) Vol. 9; no. 32; pp. 25 - 45
• Main Authors: Reza Najari, Mohammad Ali Sarlak, Mohammad Javad Hozouri, Jafar Ahangari
• Format: Journal Article
• Language: Persian
• Published: University of Sistan and Baluchestan 01.08.2016
• Subjects: attitude; e-government; ease of use; trust; usefulness
• ISSN: 2538-3418; 2676-7880
• DOI: 10.22111/jmr.2016.2747

The increasing growth of information and communication technologies,  to put forward states the opportunity to fundamental changes in its structure, to improve areas for providing better services to citizens .Effectiveness of Information and Communication Technology from the fact that today these technologies, has the power to eliminate the time and place distance and therefore multiply the efficiency of government. To achieve the potential benefits of e-government consideration of its acceptance by the employees is necessary. In this paper, the impact of e-government attitude toward the use of factors of trust, ease and usefulness of e-government in the State Tax Organization investigated. The study population for all operational staff State Tax Organization in the process of identifying, defining and collection of taxes across the country are working and the sample included an unprecedented number of 465 people was randomly selected. Data analysis using confirmatory factor analysis and structural equation modeling was conducted. The results show that the variables of trust; ease and profitable use of e-government through the impact on the tax affairs staff to use e-government attitude has a positive effect and is statistically significant. Also confirmed the direct effect of trust and ease use of e-government; the reception of e-government by the staff.